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Privacy Policy

Introductory Considerations

On 25 May 2018, the new General Data Protection Regulation (GDPR – General Data Protection Regulation) came into force. The objective of the European Union is to provide further protection to personal data, defined as “any information concerning an identified or identifiable natural person (so-called Data Subject).” This Privacy Policy provides users of this site with clear and detailed information on the processing of their data according to the General Data Protection Regulation, California Online Privacy Protection Act (CalOPPA), and Personal Data Protection Code. In particular, by consulting this document, the reader will have the possibility to confer the set of data collected, the methods of their use, and the rights at his disposal regarding the protection of sensitive data.

Data Controller (Alias, Data Controller)

According to EU regulation 2016/679, aka General Data Protection Regulation, for the XYTELL site available at the URL https://xytell.com, ASTROMEDA LTD, a company with registered offices at 4013 Plovdiv, Plovdiv Municipality, Yuzhen Distruct,21 Stephan Stambolov Street, fl. 3,app.22, is the Data Controller for processing personal data collected on users of the site itself. For any information or notification regarding privacy, please refer to the company email support@xytell.com 

Data collected through the website

The Personal Data object of ASTROMEDA LTD’s activity is related to the following categories: personal data about the user (first and last names, username, and password), email address including features and email providers in case of newsletter’s form subscription, metric data on the devices used (such as model, brand, operating system, and a unique identifier for sending push notifications.)

Third-Party Plugins/Resources

ASTROMEDA LTD currently uses the following set of third-party plugins/resources:

  • Google Analytics: for metric data collection and data analysis purposes.Privacy Policy
  • Facebook Pixels:for marketing and advertising campaigns monitoring purposes.Privacy Policy
  • Contact Form 7: for the implementation of contact forms.Privacy Policy
  • WooCommerce: for the order management procedures. Privacy Policy

These resources have their internal privacy policies that the user should read to understand how they collect and manage information and data.

Purposes and methods of processing

ASTROMEDA LTD will process the Personal Data for the exclusive purpose of carrying out the typical business operations. They include improving/providing the services, covering the tax purposes provided by the law where the company is based, and marketing/contact purposes. ASTROMEDA LTD will operate according to this agreement, within limits and according to the procedures set out in the Privacy Law.

It, therefore, undertakes to:

1. a) Treat Personal Data lawfully, adopting all organizational measures proper to minimize the processing of only those Personal Data strictly necessary to execute Contracts or legal obligations correctly;

2. b) Process Personal Data following the information on the methods of processing Personal Data provided to Data Subjects through the information on the processing of Personal Data;

3. c) Verify that the Personal Data is accurate, relevant, complete, and not exceeding the purposes for which they were processed. It includes the reporting in writing to third parties on any needs to modify, update, correct or delete Personal Data and undertake to update them, modify, correct, or delete them at their request.

The treatment will be carried out using IT and telematic tools. Such data will not be communicated or accessible to third parties except in the cases provided for by law.

Transfer of Personal Information

Regarding the transfer of data to third parties, ASTROMEDA LTD undertakes to follow and correctly apply the instructions dictated by the legislation, refraining from defining any methods or purposes of processing other than those imposed by the agreements with its customers. In other words, in complete agreement with the current legislation on data protection (EU 2016/679, art.13/14), any potential transfer to third parties will be requested from time to time by the user concerned, who may object and deny your consent except in the following cases:

  • Transfer upon request for legal proceedings, legal acts, judicial and/or police investigations.
  • Transfer for documents and information required by the police.
  • Transfer to our partner for the correct provision of the service offered.

Data Retention

ASTROMEDA LTD collects customer data to provide its services and retains this information for the duration of the contracts or until the end of the year of operations to fulfill tax purposes. Furthermore, ASTROMEDA LTD maintains the data for a period after the termination of contracts only concerning regulatory, tax, insurance, and other requirements in the places it operates. Once this information is no longer necessary for the provision of services, we take measures to prevent access or use of this information for purposes other than security, fraud prevention, and detection. We do not accept legal responsibility for any unwanted access or any hacking activity by third parties.

The data is stored exclusively in electronic and non-paper formats.

Protection of minors

ASTROMEDA LTD recognizes the importance of protecting children’s privacy and encourages parents and guardians to play an active role in monitoring their children’s online activities and interests. People under the age of 18 are not allowed to set up an account. Persons below the minimum age required to provide consent to online services are not authorized to use the Services. If ASTROMEDA LTD learns that it has collected personal data from individuals underage indicated, it will take all reasonable steps to delete it.

User rights following the GDPR

The end-user has the right, following current legislation, to exercise one or more options from those described below:

  • Right of withdrawal: the end-user has the full right to request the complete termination of the consent of the data collected by us at any time and without giving a reason.
  • Right to be forgotten: the end-user has the full right to request the complete cancellation, from any media, of their data collected by us, without providing any express reason. By exercising this action, he understands that the provision of our services may be subject to limitations or may be completely denied.
  • Right of rectification and access to data: the end-user has the full right to check at any time the set of data that the company has collected on it. Additionally, he can request the rectification and modification of the data collected (for example, following a change of domain or method of telephone/e-mail contact).

How to exercise your rights

When declaring the Data Controller, the user can exercise the rights set out above directly by contacting us using support@xytell.com

Changes to this Privacy Policy

We may periodically update this Privacy Policy. If we make a material change to this Policy, we will notify you by email, by a notice posted on the Services, or by the mechanism required by applicable law. We will also include a summary of the significant changes made. Unless otherwise indicated, the changes will take effect from the day of their publication.

To the extent permitted by law, if you continue to use the Services after a change takes effect, your access to and/or use of the Services will be deemed an implicit acceptance of the amended Privacy Policy and obligations arising from that place. The amended version supersedes all previous understandings of the Privacy Policy.

Interpretation

All capitalized terms not defined in this Policy are construed as specified in the ASTROMEDA LTD’s Terms of Use. Versions of this Privacy Policy available in a language other than English are provided for convenience only.

Last updated on 30 October 2022.